Tracker is a *****. Terrible service, would not recommend!

Tracker connect used to be a functioning business but it seems to have all gone downhill. Issue #1: I was given an appointment to have a tracker installed at a fitment centre. I arrived on time and was then told that no such appointment exists despite receiving sms reminders and a confirmation for my appointment. They wasted my time and fuel. Issue #2: a technician was then sent to my home to install the tracker a day later. I was issued a certificate as proof of the installation but once I downloaded the app, I noticed that the tracker unit was displaying a completely different location to where the vehicle was; with the last update of the location being 14 days prior. So the technician did not even test or activate the unit despite claiming so on the certificate. Issue #3 We are now a week later, and a second technician was sent to fix the installation. The technician claimed that he replaced the unit and issued me with another certificate. The location updated once to show the vehicles current location but hasn’t updated since and it’s 5 days later. Issue #4 I’ve called the call centre to report this problem and was told that this would be escalated and that a third technician would come to fix the install. Since then it has been radio silence.

I’ve had two units installed in my vehicle (as a requirement for insurance) and to date, none of them have worked. The vehicle appears as stationary with the location not updating. I’m paying for a service that cannot EVEN DELIVER ITS BASIC FUNCTIONALITY. Total ******* service from Tracker. It’s been two weeks and would rather pay the penalty to cancel the contract and move to a competitor. Will also advise others against Tracker.