Tracker is a ****!

I don’t know how to begin this horrible conversation. I contracted with Tracker and because I am always out of the country I decided to pay Tracker one (1) year upfront for my subscription. My policy no is CLI 992667. My email is ***. On 11 July, 2020, about 4am, I got a message from Tracker that my almost brand new Toyota Dyna Truck with registration no VMC 576 GP had entered a high risk area. I contacted the driver who confirmed the unfortunate news that the truck had been ******. Within 3 minutes I called Tracker call centre and informed them accordingly. Within 5 minutes I got a message from Tracker that the main battery terminal had been disconnected. The area last seen was Tsepisong just few kilometres from Rooderport. That’s a distance of 20 minutes by normal speed from Johannesburg Cbd. They informed me that they had dispatched their “recovery” team to retrieve the vehicle. Till this time that I am writing, Tracker has not been able to locate either the vehicle nor the transponder. No senior official from Tracker has either called me nor sent a message to clarify what transpired or what are the next steps to get me a vehicle as I did not have any insurance. Tracker does not have its recovery team. It relies mostly on SAPS or the Traffic Police to do its job. What a ****! The level of incompetence with Tracker is absolutely incomprehensible! Their services are totally absurd! How can a long slow moving truck not be recovered within 30 minutes of having been reported ******! I am in dire need of legal advice as to how I should be compensated for loss of income due to the loss of my vehicle which I paid 12 months in advance for Tracker to protect which it dismally failed! My message out there is that anyone who does not have an insurance and who cares about their vehicle MUST not, repeat MUST not touch Tracker even with a long s****! It is a total ****! Tracker is made up of a bunch of jokers and timewasters who parade as serious, committed servicemen!