Tracker is a ****

❗❗❗️❌TRACKER IS A ****❌❗️❗❗

My vehicle was ****** on Thursday (21/09/2017) evening round about 19:30 to 20:00 at Hillfox Centre (fivesfutbol courts). Needless to say my experience with the tracking company (TRACKER) I use was ***********, APPALLING & UNRELIABLE to say the least.

Coming to the realisation that my vehicle had been ****** I notified my sister to call TRACKER as we share a profile. She alerted them by pressing her panic button countless times at my notification (which is installed by TRACKER in case of emergencies such as hijackings or whatever the case may be) to get ahold of TRACKERS attention. To her surprise they took more than 5 minutes to respond to her "PANIC". Given the scenario at hand , if this had been a real hijacking, TRACKER would've failed the safety they promise their customers let alone being able to retrieve their vehicles within minutes of being notified of such incidents.

To show how pathetically unreliable TRACKER is, they weren't even aware that my car was ****** up until they called me to notify me that my car is in a high risk. 15 minutes later they call me to notify me that their tracking devise is being tempered with. Highlighting my sister had now already made them aware that my vehicle had been ******. Meaning they weren't able to detect that my vehicle was ignited without the key in the ignition, their software was jammed and my vehicle was being driven off at a possibly abnormal speed. Understand this was the only contact of acknowledgement. During this interaction there was NO SENSE OF URGENCY from TRACKER to my response that my vehicle had been ****** nor to my sisters PANIC ALERT!!!

TRACKERS phone operators were beyond *********** & COMPLACENT whereby they had me wait for minutes on the phone for someone to assist me as opposed to acting promptly to my emergency which they were well aware of from myself and my sister... This is now over 20 minutes of myself and my sister making them aware that the car has been ****** and they are also aware of their TRACKING being tampered with. As opposed to acting to our emergency, the operator fed us scripted information which to this day has not retrieved my vehicle, LACKED EMPATHY and URGENCY to the fact that they were FULLY aware something was wrong but FAILED TO PROVIDE A SERVICE I've been relentlessly paying for.

TRACKER then proceeded to call me 30 minutes later just to tell me they had lost signal of their tracking device. Meaning the ****s that stole my car knew precisely where to find the tracking device. TRACKER couldn't even tell me where they had lost the signal of my car, at what time it was lost and in which direction the car was headed prior to the signal being lost.

My sister called them on Friday (22/09/2017) to ask what progress they had made in retrieving my vehicle, what exactly transpired between TRACKER notifying me that my vehicle was in a high risk area and my sister alerting them of my emergency. Needless to say their operator lacked EMPATHY and gave her another scripted response to her query.

According to the phone operator TRACKER does not guarantee that they will find your car as they state in their contract⁉️❌WOW❌ If you DON'T HAVE INSURANCE, TRACKER won't compensate you for any losses but will "continue" to look for your car. If you have insurance then they should contact them and compensate you. This eludes to one thinking that TRACKER may be giving these ******* allowance for their ********ity. TRACKER❗❗❗ acknowledge that you were *********** in providing a service you promised me as opposed to the APPALLING treatment I have received from you.

The only communication TRACKER has had with me, since they lost my car, is a text stating that they haven't found my car. After this experience I'm certain tracking companies are a **** who possibly collude with car ******* if not insurance companies and car dealerships as they urge you to get a tracking device, only for them to "TRY" find your car