Tracker is a complete coccydynia

I thought they were better but oh boy was I wrong. After damaging the wiring inside my door panel and refusing to take accountability for it, they are now ignoring my requests to send me a closure report. For every customer complaint that gets closed, a report is created with the remarks of that complaint. Tracker keeps ignoring my requests to attain that report. They refuse to re-imburse me for the damages made to the wiring inside my door. Whenever I send them an email, it creates a new ticket, which ultimately gets completely ignored.

Tracker is proving to be no different to all the others if not worse. I need to know if there is any way I can take this further because I am completely disappointed and tired of following up with them.