CR
Claris R

1 reviews | Active since Sept 2018

30 Aug 2024, 11:58

Tracker is a ****

Absolutely horrid, ****mers. I phoned tracker earlier this year when I sold my car asking for a cancellation. 6 months later I keep receiving invoices from them. Eventually I contact their customer "care" asking why I'm still being invoiced. Conveniently, they have no record of the call I made and unless I can provide them with the exact date they can't help me. I provide them with the phone number and almost 2 weeks pass before I have to send a follow up mail just to get a response. I then receive an email and SMS telling me that they tried to call me multiple times but couldn't get through. There's no record of their call, not even under blocked calls on truecaller. I eventually got bul**** into settling my account for a car I haven't owned in 6 months. Still awaiting cancellation now, but I'm genuinely disgusted by this company. I never complain but this is borderline ********.

0
Replies (3)
Tracker Connect
Tracker Connect's reply30 Aug 2024, 13:33
Official
Good day 

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Tracker Connect

CR
Claris R's update13 Sept 2024, 13:10
Reviewer Update
Tania from your customer care has made contact with me 13 days ago, telling me she'll be in touch ASAP. Still haven't heard anything. I'm just glad that my cancellation finally got acknowledged (Hopefully for real this time). You can keep the 6 months worth of premiums because my mental sanity is worth more at this point.
Tracker Connect
Tracker Connect's reply13 Sept 2024, 14:06
Official
Good day Claris, 

Thank you, we will request that the allocated coordinator reach out too you. 

Regards