TS
Tony S
1 reviews | Active since Jul 2011
09 Sept 2026, 06:14
**** tracker installation
Had a new tracker installed on Friday and suddenly on Tuesday my vehicle no longer shows on Tracker app. I called in at 07:50 to report the problem and the person said it’s a fault on their side and he will email sales to fix it.
It’s still not fixed and my vehicle is still no available in the tracker app.
Sounds like a **** to me. Paid for installation and now nothing works !
Helpful (0)
Replies (3)0
Replies (3)
Tracker Connect's replyOfficial
09 Sept 2026, 06:25Dear Tony Da Silva
Please accept our sincere apologies. You have every right to be angry. You paid to secure your vehicle, and routing a critical technical issue to sales is completely unacceptable.The issue is a backend system glitch that unlinked your newly installed unit from your mobile profile. Your tracking device is active and working, but it is failing to display on your screen.
Regards
Tracker Connect ^TN.
Please accept our sincere apologies. You have every right to be angry. You paid to secure your vehicle, and routing a critical technical issue to sales is completely unacceptable.The issue is a backend system glitch that unlinked your newly installed unit from your mobile profile. Your tracking device is active and working, but it is failing to display on your screen.
Regards
Tracker Connect ^TN.
Tracker Connect's reply09 Sept 2026, 06:25
Official
Dear Tony Da Silva
Please accept our sincere apologies. You have every right to be angry. You paid to secure your vehicle, and routing a critical technical issue to sales is completely unacceptable.The issue is a backend system glitch that unlinked your newly installed unit from your mobile profile. Your tracking device is active and working, but it is failing to display on your screen.
Regards
Tracker Connect ^TN.
Please accept our sincere apologies. You have every right to be angry. You paid to secure your vehicle, and routing a critical technical issue to sales is completely unacceptable.The issue is a backend system glitch that unlinked your newly installed unit from your mobile profile. Your tracking device is active and working, but it is failing to display on your screen.
Regards
Tracker Connect ^TN.
TS
Tony S's updateReviewer Update
09 Sept 2026, 07:22Fix it now don’t give me excuses ! I am paying for something that is not working and I expect a full refund for every single day that this is not working
TS
Tony S's update09 Sept 2026, 07:22
Reviewer Update
Fix it now don’t give me excuses ! I am paying for something that is not working and I expect a full refund for every single day that this is not working
Tracker Connect's replyOfficial
09 Sept 2026, 15:09Good day Tony,
Thank you for allowing us the opportunity to investigate and assist with your concern.
We understand how important this matter was to you, and we are pleased to confirm that it has now been fully addressed and resolved.
We appreciate your patience and understanding throughout this process. Should you need any further assistance, please do not hesitate to contact us. We are always here to help.
Tracker Connect ^TB
Thank you for allowing us the opportunity to investigate and assist with your concern.
We understand how important this matter was to you, and we are pleased to confirm that it has now been fully addressed and resolved.
We appreciate your patience and understanding throughout this process. Should you need any further assistance, please do not hesitate to contact us. We are always here to help.
Tracker Connect ^TB
Tracker Connect's reply09 Sept 2026, 15:09
Official
Good day Tony,
Thank you for allowing us the opportunity to investigate and assist with your concern.
We understand how important this matter was to you, and we are pleased to confirm that it has now been fully addressed and resolved.
We appreciate your patience and understanding throughout this process. Should you need any further assistance, please do not hesitate to contact us. We are always here to help.
Tracker Connect ^TB
Thank you for allowing us the opportunity to investigate and assist with your concern.
We understand how important this matter was to you, and we are pleased to confirm that it has now been fully addressed and resolved.
We appreciate your patience and understanding throughout this process. Should you need any further assistance, please do not hesitate to contact us. We are always here to help.
Tracker Connect ^TB