1 reviews | Active since Mar 2017
Tracker installation - damages new car
On 25/05/2023 a tracker was installed in my new vehicle. However, I noticed the battery light was on, and various other features stopped working. I took the car back to the dealership, however, it was discovered that the tracker technician damaged the fuse box, and the tracker unit was incorrectly installed. I called Tracker, and requested the technician to be at Mahindra ASAP, I was told it could take up to 24 hrs to get a call back. Upon my irritation, to have to wait, the operator told me, she will put a rush on this query. This was Friday 26/05/2023. To date, I have not received a call back, to confirm when the technician will be at the dealership. And even with my logged complaint, that Tracker damaged by new car, and that the tracker unit is not working, the monthly fee was still deducted. The dealership showed me, how the Tracker technician damaged the fuse box, and also advised, that they would need to replace the whole unit. This detail was also shared with the Tracker operator; however, no response was given.
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Unfortunately, I could not answer my phone, however, no message was left, and there was no way to possibly know who called me. There was also no message left, with a name or number to call back.
In addition, it has been 72 hours, and still no one from tracker has been in contact with me, to make arrangements for a technician to be at the dealership, to view the damages made to my car. - I am not sure how you can advise your customer, you will contact them within 24 hours, but have no plan to actually do so.
Unfortunately, I could not answer my phone, however, no message was left, and there was no way to possibly know who called me. There was also no message left, with a name or number to call back.
In addition, it has been 72 hours, and still no one from tracker has been in contact with me, to make arrangements for a technician to be at the dealership, to view the damages made to my car. - I am not sure how you can advise your customer, you will contact them within 24 hours, but have no plan to actually do so.
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect