Tracker *****ing from Customers: ******* Debit Orders Despite Cancellation Since June 2025

Tracker South Africa – Unauthorised Debit Orders Despite Cancellation Since June 2025 I am lodging this public complaint against Tracker South Africa (Pty) Ltd due to their continued failure to cancel a service and stop debit orders, despite repeated instructions since June 2025. In June 2025, I became unemployed. I immediately informed Tracker that: I was unemployed I could not afford the service I wanted the service cancelled All debit orders were to stop From June 2025 onwards, I contacted Tracker every single month to cancel the service. I repeatedly and clearly withdrew consent for any debit orders and stated that I do not want or authorise the service. Despite this: Tracker failed to cancel the service Tracker failed to stop debit orders Tracker continued attempting to debit my bank account without consent On 5 January 2026, I received an SMS notification for an attempted R600 debit order. This was done without my permission and despite the matter being disputed for more than six months. Any debit attempt after June 2025 is unauthorised, as consent was formally withdrawn at that time. I have proof of my calls and correspondence. This behaviour shows a complete disregard for: Clear cancellation requests Withdrawal of consent Financial hardship Basic consumer protection principles I have demanded that Tracker: Immediately cancel the service Permanently stop all debit orders Confirm in writing that my banking details have been removed As of 5 January 2026, this issue remains unresolved. I am posting this publicly because private attempts to resolve this matter since June 2025 have failed. Consumers deserve to be aware of how Tracker handles cancellations and debit order disputes. Susan Moreira