SM
Sandro M

1 reviews | Active since Sept 2015

05 Sept 2016, 16:50

Tracker - inefficiency champions

<p>Good luck to anybody trying to have their tracker unit uninstalled.</p> <p> </p> <p>I have been trying to get my tracker unit uninstalled for the over 2 weeks not. I tried calling the contact centre to get someone to assist me. I eventually gave up after being put on hold for over 30 mins waiting for a "Manager" to log a complaint.</p> <p> </p> <p>My advice to anybody thinking of installing a tracker ... think twice!</p> <p> </p> <p>They'll gladly take your premiums and install the unit in your car moments after your call. Taking the unit out is a COMPLETELY different story. </p>

0
Replies (2)
Tracker Connect
Tracker Connect's reply04 Oct 2016, 13:29
Official

Hi Sandro,

Thank you for your communication and for bringing the matter to our attention please accept our apologies for the delayed response as Tracker is currently experiencing an influx of calls and electronic communication.

Kind Regards

Tracker Customer Care

Best regards,

Tracker Connect
Tracker Connect's reply04 Oct 2016, 15:53
Official

Good day Sandro,

We confirm having made contact with you.

We’d like to apologise profusely for the poor service you received and the delayed response to your complaint.

Maroba Kekana

Tracker Connect

Best regards,