Tracker - Increases - Not Advising Clients Upfront

Item: Tracker Connect
Rating: 1
Author: Shane S

Unit installed in April 2024 Annual Price increase in October 2024 Tracker *********ness - should have informed clients of increase prior to accepting contract Now they want almost R3000 to cancel the contract Be Very Careful with these unprofessional Tracker Consultants

Helpful (0)

Replies (4)

Tracker Connect's replyOfficial

16 Nov 2024, 08:12

Good day We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you. Tracker Connect

Best regards,

Tracker Connect's reply16 Nov 2024, 08:12

Official

Best regards,

Tracker Connect's replyOfficial

16 Nov 2024, 10:15

Good day,

This to confirm that Tracker has contacted and assisted you.

Thank you
Tracker Connect

Best regards,

Tracker Connect's reply16 Nov 2024, 10:15

Official

Good day,

This to confirm that Tracker has contacted and assisted you.

Thank you
Tracker Connect

Best regards,

Shane S's updateReviewer Update

16 Nov 2024, 14:35

Janine Haffajee from the Customer Care Co-ordinator did contact me this morning. Very polite and helpful. She resolved the increased debit amounts and also will be crediting the increased amounts to my account. Thank You Janine - Much Appreciated.

Shane S's update16 Nov 2024, 14:35

Reviewer Update

Tracker Connect's replyOfficial

18 Nov 2024, 07:39

Good day Shane,

Thank you for your kind words and response.

We are here to help.

Thank you
Tracker Connect

Best regards,

Tracker Connect's reply18 Nov 2024, 07:39

Official

Good day Shane,

Thank you for your kind words and response.

We are here to help.

Thank you
Tracker Connect

Best regards,