TRACKER- *********** CONSULTANTS AND TERRIBLE SERVICE

It was the first week of June when i called Tracker to advise them that am no longer receiving app notification when the car ignition goes ON and OFF... the lady who assisted me advised she wont be able to assist but will refer my query to the technical team to assist. Later that day when i started my car i received SMS notification when the ignition was ON and OFF. I never queried or asked i thought maybe things have changed.

It was on the 28/06/2018 when i received an SMS from tracker notifying me that additional fee of R203.68 will be charged from my account along with my Tracker subscription for that month. Contacted the call center to ask what was that for, then i was told its for the SMS notification. i was very surprised because i never consent to the subscription nor advised that for the SMS notification i will be charged. To start with, my query was on app notification not SMSes. Then asked to listen to the call i made that day and revert back to me ( even advised that lady on the 29/06/2018 to deactivate the SMS notification)

Yesterday the 19/07/2018 a lady by the name of Xabisokazi called me and advised they are not the ones who activated the SMS notification but i did, and didn't advise me if the recording confirms that the consultant who was assisting me on the 29/07/2018 advised me of the charge or not. To make things worse she even went on to advise that they will still be charging for the SMS notification in July again, even when am no longer receiving the notification and HAVE requested their uns****ed consultant to deactivate.

This is not the first time we receive poor service from tracker, 2 weeks back my sister called to check on the car because we had a problem with the driver. When we called so that they can locate the car, the consultant told us that she cannot confirm the location of the car nor the coordinates.

Unfortunately due to the bad service i have received from Tracker, i will not even be willing to continue my service with them. Their consultants are not well trained, i think they need to be taught on how to listen to the customer's request and log the correct queries.