1 reviews | Active since Oct 2020
tracker incompetency
system was installed on 11 Januarie 2024, two days later i see that the app is not responding, Log a query and was told to drive the vehicle for 1km,it should work. Called back again and it was said that an appointment was made. Received a sms for an appointed on 16 Januarie 2024 at 11 am day, that day no one pitched,and when I call, I was informed that the appointment is for 14:00 The unit was replaced and the next day it was still not updating on the app. Again I called and complained,was told to drive the vehicle for 1km to update, i drove 5.6 km(maybe that was the mistake) and it still did not show anything on the app.No trip was logged or updated. Again i called and received no appointment notification. Then the next day was called by a tech for the appointment which I was not informed about. He moved the unit and said it will work,also tested it. I drove the vehicle the whole weekend and no update on the app.I phoned on on 01/02/2024 to complain and again i was told to drive 1km so it can sync and that the ignition on / off can activate.still it showed that my vehicle was standing still the whole time , no update on the app. I phoned again and was told that an appointment was scheduled for 02/02/2024 in the morning and I will receive an notifiacation. Phoned later the day to confirm and no appointment could be found. I want the to remove their equipment and cancel my contract,will cancel my other vehicles aswell
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Best regards,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Best regards,
I refer to your hellopeter concern which has been allocated to me, I will be investigating and call you to discuss.Please confirm the convenient time to call.
My Responce
Hennie Knoetze <***> | Thu, 1 Feb, 16:30 (21 hours ago) | |
to TebelloGOOD DAYAnytime between 7:30 and 16:00 during the dayRegards
Tebello Molefe | Thu, 1 Feb, 16:32 (21 hours ago) | |
to me
Good day Hennie, Thank you for your prompt response. Much appreciated. My shift starts at 08:30, I will call you tomorrow after 9am.
Regards, | Tebello Molefe
CAREDESK CO-ORDINATOR
T: ***
*** | 09:58 (4 hours ago) | |
to TebelloGood day
Thank you for making it more clear to me why I should cancel all my contracts with TrackerIt is almost 10 o clock and yet no appointment confirmed this morning and no call back from you.
Regards
I was eventually called by at 11:10 and was asked when I am available,I responded that I am Today and next week.
I was assured that he will log a request now and will follow up if I have been contacted.
At 11:48 he called again to follow up and I informed him that nobody contacted me, he again said that he will follow up and come back to me, it is now14:15 and no response from him or anyone at tracker.
I told him that i pressed the panic button yesterday at 15:52 and nobody called,
The response I got was that when there is a service ticket open they dont respond until the ticket is cleared.
So if you log a request dont drive your vehicle because if you have any emergency during that time they will not respond as the request is still open!!!????????? HOW DOES THIS WORK seeing the take forever to respond to a request
Still no booking etc. :(
I refer to your hellopeter concern which has been allocated to me, I will be investigating and call you to discuss.Please confirm the convenient time to call.
My Responce
Hennie Knoetze <***> | Thu, 1 Feb, 16:30 (21 hours ago) | |
to TebelloGOOD DAYAnytime between 7:30 and 16:00 during the dayRegards
Tebello Molefe | Thu, 1 Feb, 16:32 (21 hours ago) | |
to me
Good day Hennie, Thank you for your prompt response. Much appreciated. My shift starts at 08:30, I will call you tomorrow after 9am.
Regards, | Tebello Molefe
CAREDESK CO-ORDINATOR
T: ***
*** | 09:58 (4 hours ago) | |
to TebelloGood day
Thank you for making it more clear to me why I should cancel all my contracts with TrackerIt is almost 10 o clock and yet no appointment confirmed this morning and no call back from you.
Regards
I was eventually called by at 11:10 and was asked when I am available,I responded that I am Today and next week.
I was assured that he will log a request now and will follow up if I have been contacted.
At 11:48 he called again to follow up and I informed him that nobody contacted me, he again said that he will follow up and come back to me, it is now14:15 and no response from him or anyone at tracker.
I told him that i pressed the panic button yesterday at 15:52 and nobody called,
The response I got was that when there is a service ticket open they dont respond until the ticket is cleared.
So if you log a request dont drive your vehicle because if you have any emergency during that time they will not respond as the request is still open!!!????????? HOW DOES THIS WORK seeing the take forever to respond to a request
Still no booking etc. :(