MF
Marco F
1 reviews | Active since Aug 2016
16 Feb 2024, 10:42
Tracker incompetence
I had a credit on my account due to a faulty unit not working for 3 months. The credit was for October, November and December 2023. Another credit was given to me in January as a consultant at tracker updated a call logged and did not follow the correct procedure. This morning i received a refund to my cheque account for an amount of R 643.54. What is this for as i did not request a refund on my account. The credit was suppose to remain on the account. Now i don't even know if my account is in arrears. I am in China ao i would need a consultant to mail me. Not call me on my SA number.
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Replies (2)
Tracker Connect's replyOfficial
16 Feb 2024, 10:59 Good day
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's reply16 Feb 2024, 10:59
Official
Good day
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's replyOfficial
16 Feb 2024, 12:36Good day,
We confirm having contacted you and explained the resolution process of your query to the email address on the system. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query to the email address on the system. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply16 Feb 2024, 12:36
Official
Good day,
We confirm having contacted you and explained the resolution process of your query to the email address on the system. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query to the email address on the system. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect