1 reviews | Active since Jun 2016
TRACKER -,in my eyes ******* an inmoral action!
<p>I bought a new car in 2011 andas part of my Insurance package a TRACKER contract for 3 years was included. WhenI changed from Insurance -I phoned TRACKER to cancel the contract. A cancellation fee had to be paid, which Icould not affort at that time and TRACKER handed me over to Nortonattorneys for non-payment. An arrangement was made with Norton Attorneys and the payments was made until the arrears account eas paid of</p> <p> My 3 year contract wit TRACKER expired in Apr 2014. Since I had not hear fromthem or had any aervice from them. In Nov 2015 they decided to re-instate my account and start deducting a premuim from my cheque account -I did not request re-instatement of a TRACKERcontact -nor give permission for debiting my cheque account. Apparently a sms was sent to me informing me that they going tor-instate myaccount. Can't remembber that Ihave seen it -nor knowof it is legal. When the first premuim went off -.I phoned TRACKER and asked them to stop -,that was mot done and apparently they have no record of this. A 2nd premuim went off ,and the contract was then cancelled.TRACKER hold me responsible forthe payment of R431 for a service of which the</p> <p>1. contract peiod has expired and was paid off and the<span style="font-family: 'Avenir W01'; font-size: 14px;"> contract period expired 2014.</span></p> <p><span style="font-family: 'Avenir W01'; font-size: 14px;">2. I did not give permission to,re insate the account.</span></p> <p><span style="font-family: 'Avenir W01'; font-size: 14px;">3.Did not to permission to debit my cheque account.</span></p> <p><span style="font-family: 'Avenir W01'; font-size: 14px;">i had several telphonic conversations with them-and they kept insisting that I own them R431 and now handed me to Norton attorneys to pay the money. I 've talked to TRACKER legal dept todayand whalla- either pay the R431or pay R800,cancellaton fee. Every day anew story -,butthey are not at fault! I asked that a senior person from both TRACER and Norton attorneys call me,back -still has not received a call. I am really not payingfor a service Ididnot request and money that was *******ly debited frommy cheque account. I find TRACKERs action as ******* and inmorall!</span></p> <p><span style="font-family: 'Avenir W01'; font-size: 14px;"> </span></p>
Good Day Ms. I Nel,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Ghitte Brandt
Tracker Connect
Good Day Ms. I Nel,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Ghitte Brandt
Tracker Connect
Despite prompt reply from Tracker telephonically and by email that this matter will get promo attention - I have received no reply. Not on Attorneys contacted me again about this so called outstanding amount from Tracker. Is going publicly the only way to solve this matter - after 8 months of telephonic an emails directly to. Tracker?
Despite prompt reply from Tracker telephonically and by email that this matter will get promo attention - I have received no reply. Not on Attorneys contacted me again about this so called outstanding amount from Tracker. Is going publicly the only way to solve this matter - after 8 months of telephonic an emails directly to. Tracker?
Hi Isabel,
We confirm having contacted you to assist. Feedback has been sent to you via email as well.
Your patience with this matter has been highly appreciated.
Please don't hesitate to contact us should you require any further assistance.
Kind regards,
Ghitte Brandt
Hi Isabel,
We confirm having contacted you to assist. Feedback has been sent to you via email as well.
Your patience with this matter has been highly appreciated.
Please don't hesitate to contact us should you require any further assistance.
Kind regards,
Ghitte Brandt
