TRACKER HAS *********** STAFF!!!

I arranged with your *********** staff member Nkosi Ndlovu last week Thursday to have tracker installed in my car. I advised the only available date I have is Saturday , 24 November in Durban as I'm from Johannesburg and I will only be visiting the province for 1 day as that is the only convenient time I had. She made a booking with me and confirmed for 10 am, Saturday 24 November at 40 Pine Street in Durban. I get to the fitment center Saturday morning only to be told that the installation guys do not work on a Saturday unless prior arrangements have been made. HOW WAS A BOOKING CONFIRMED WITH A CLIENT IF THERE IS NOBODY AVAILABLE TO DO THE INSTALLATION?????????? I contacted Tracker on Saturday and the supervisor Paulina Lekalakanla was of no help as a supervisor and could not offer any solution, it's is now Tuesday , 27 November 2018 and Tracker has not had the decency not once to even contact me to fix the problem. I would like the Regional Head of tracker to contact me urgently !!!

I have lost all confident is Tracker and I WANT THE CONTRACT CANCELLED WITH IMMEDIATE EFFECT!!! And dare my account be debited!!!!

If the staff at tracker can't handle a simple request how on the earth can I put my trust in them with my car or even my life??