Tracker has been debiting a pensioner for over a year; no cancellation honoured, no refund, no accountability

On the 19th of September 2024, my mother officially cancelled her Tracker subscription through emaail because her vehicle had been sold and there was no need for such a service anymore.

Despite this clear instruction, Tracker continued to debit her account:

September 2024: R285.30 October 2024: R303.90 November 2024: R303.90 December 2024: R303.90

We contacted Tracker again to request a full cancellation of the subscription. Part of the subscription was cancelled, but from January 2025 to October 2025, Tracker began deducting an unexplained R99 every single month.

I personally phoned Tracker and the agent assured me that he'd taken care of it, and the R99 would stop coming off the account. No explanation was forthcoming as to what this amount was for.

In November 2025, the debit didn’t go through because we placed a stop payment. But then—shockingly—Tracker debited my mother twice in December 2025 for a total of R198 to make up for the R99 missed in November, despite cancellations having been requested repeatedly for over a year.

This is unacceptable. This is a pensioner’s account being debited without consent for over 14 months. We struggle to get through to anyone, and when we finally do, our instructions are simply ignored.

The total amount taken from my elderly mother now stands at: R2,385.00

Tracker has failed to cancel, failed to communicate, failed to refund, and continued to deduct money long after they were instructed to stop.

We demand: A full refund of ALL unauthorised debits, Written confirmation of permanent cancellation, and An explanation of how this was allowed to continue for more than a year.

This level of negligence and disregard for customers — especially pensioners — is disgraceful.