Tracker has become a dumpsterfire of a business and I emplore anyone reading this to find an alternative tracking company that is competent.

I have had the worst experience imaginable with this company.

I used to be a Tracker client with my previous vehicle and their service has fallen to the pits since 2016.

I purchased a new vehicle towards the end of last year and my insurance required Tracker to be installed as part of the insurance coverage plan.

I was told on 3 different dates that Tracker would come and install that day only to be phoned after 6pm to be told that they need to reschedule and then on the day it finally got installed I was told that day that they would have to postpone installation and then a technician showed up at my gate unannounced.

That first technician did a rush job and made no installation notes on his side and after he was done I noticed a rattling sound in my brand new car. I contacted Tracker who then sent a more competent technician to come and assess the quality of installation only for it to take a long time to resolve because the first technician hadn't noted where the module was installed.

After that call out I was erroneously charged a call-out fee that had been waivered already by on of the customer managers. The fee was then confirmed to have been waivered on the 17th of January 2023.

I have since received multiple messages stating that my account with Tracker is in arrears despite not owing any money and both myself and a representative reached out to Tracker multiple times each ending with the same result.

After months of back and forth communication Tracker on multiple occasions confirmed that no money was outstanding and that the SMS's had been sent by fault of the finance department and that I could rest assured knowing that it had been escalated to them and that the issue would be resolved.

Now 4 months later I am being harrased daily by Blake and Associates for an outstanding amount that isn't outstanding. Upon communicating to both Tracker and Blake and Associates highlighting the error they have continued to make I was emailed an account statement showing that no fees are outstanding and a representative of Blake and Associates asked for me to forward them that statement as she said it could take months for them to get it from Tracker themselves.

I was then told that if I was not going to send the email to Blake and Associates myself that it could result in receiving a daily barage of phonecalls from the company until they had managed to resolve the issue through Tracker to which I promptly sent the statement to that very same representative from Blake and Associates.

Despite sending a follow up email requesting confirmation that the document had been received I have yet to receive a response. Nevertheless Blake and Associates are still calling me daily and harassing me while I am trying to work and when I communicate that I have sent the statement to them they just hang up and call me again later.

I have communicated to Tracker that this is happening and still nobody on their end has contacted Blake and Associates to sort out this issue and furthermore Tracker have now sent me an SMS stating that they have received payment of the amount owing.

But this is also not true, I have not paid Tracker anything, their service is paid for by my car insurance company and the fee has been waivered so now I am somehow in a state where my account is in arrears because I owe money, but also all fees were waivered already and I owe no money and also even though I haven't paid a cent somehow they have received payment and now I no longer owe money???

In summary this service is ********** and this business has clearly gone downhill in terms of their ability to deliver services and function to any standard that isn't absolutely useless.