KO
Karin O

1 reviews | Active since Sept 2016

24 Sept 2016, 07:44

Tracker - good luck to anyone trying to track someone down at TRACKER who can help you with a problem!

<p>I'd like to have someone SENIOR from Tracker's Customer Service Team contact me regarding my Tracker account... and when they phone my cellphone I am going to keep them hanging on endlessly listening to their repetitive and mindnumbing ads before I condescend to actually talking to them like a human being.</p> <p>Have been trying for over 2 months now to sort out debit order payments after changing banking details - can't get hold of anyone who is competent enough to help even after being on hold listening to those ads for up to 15 minutes at a time. When you do get through to the call centre and ask to speak to a manager or someone senior ... well you may as well ask to speak to God, apparently all the management team at Tracker are unreachable and untouchable - not available to speak to the likes of me who has been a loyal customer for many many years.</p> <p>Oh by the way... the only time I could get to speak to a human being on one occasion was by clicking the option to speak to a Sales Consultant... apparently everyone in THAT call centre is available!!!</p>

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Replies (2)
Tracker Connect
Tracker Connect's reply26 Sept 2016, 06:41
Official

Hi Karin,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Ghitte Brandt
Tracker Connect

Tracker Connect
Tracker Connect's reply17 Oct 2016, 09:27
Official

Hi Karin,

We confirm having made contact with you and confirming that we do have the correct banking details for your Tracker account.

We apologise prefusely for the inconvenience this has caused and also thank you for your valued support to Tracker.

Maroba Kekana
Tracker Connect