Tracker *****

I’ve had a tracker account for well over 5 years and the treatment I’m receiving is shocking to say the least. On one of my vehicles, the tracking device was positioned in the area of my car battery. Something I did not know until in 2020 my car started to lose power. BMW advised, after testing the vehicle that this was their suspicion, that the device was somewhere near the battery, that this was an issue known to happen with some vehicles with trackers installed, sapping the power Of the battery. I dismissed their claim till II called tracker and relayed this, their calls are recorded They tell us, I was told that this is an issue that they are aware of, that they would send someone to check the placement of my unit, thatif indeed the assessor/installer they send finds the device is responsible for the battery issues, obviously it would be tracker’s fault and I would not be liable. They sent someone, who found the unit by the battery, removed it and placed it elsewhere, immediately after removing the device, placing it elsewhere, the car magically started operating without issues again. I received that feedback from tracker when I called them in this period. A few weeks later, they started trying to bill me for the removal and reinstallation, something that was their fault to start with. I reminded them to check their calls and to remove the debit on my account, when we request tracking devices on our cars, surely it is a reasonable expectation that their installation would not lead to the ultimate halting of the performance of the tracked vehicle. Now I’m at a point where they ignore my pleas for them to go back to their records but are harassing me with demands. Poor, pathetic service, I’m happy to move away from this disgusting disloyal company, but not without clearing my record with them first.