PV
Philip V
1 reviews | Active since Jan 2024
31 Jul 2024, 08:36
Tracker
I've been with Tracker for a number of years. I have only one in one of my vehicles. For the past 30 months I've been getting bills for two devices, one at R164 and the other for R220. I've stopped the one account by blocking the debit order. This Month though I see they have debited my account for an amount of R880. This is not just unacceptable, but it amounts to *****. It seems to me once they have access to your account, they deduct any amount they want to. Dr PA Venter
Helpful (0)
Replies (6)0
Replies (6)
Tracker Connect's replyOfficial
31 Jul 2024, 09:14Good day
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's reply31 Jul 2024, 09:14
Official
Good day
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
PV
Philip V's updateReviewer Update
01 Aug 2024, 20:56I've been contacted by Tracker, twice yesterday. They have promised to resolve my problem, but I have not heard from them since. The lady even admitted that they are billing (debit order) met for two devices one one vehicle, and she claimed it was standard practice!
Dr PA Venter
Dr PA Venter
PV
Philip V's update01 Aug 2024, 20:56
Reviewer Update
I've been contacted by Tracker, twice yesterday. They have promised to resolve my problem, but I have not heard from them since. The lady even admitted that they are billing (debit order) met for two devices one one vehicle, and she claimed it was standard practice!
Dr PA Venter
Dr PA Venter
PV
Philip V's updateReviewer Update
02 Aug 2024, 09:23Good morning. Today I've missed a call from Tracker and shortly thereafter I received an email that my contract has been canceled, for which I am grateful. However, they have not reversed my payment for the second billing they have debited my bank account for many years. I feel this is unjust.
Dr PA Venter
Dr PA Venter
PV
Philip V's update02 Aug 2024, 09:23
Reviewer Update
Good morning. Today I've missed a call from Tracker and shortly thereafter I received an email that my contract has been canceled, for which I am grateful. However, they have not reversed my payment for the second billing they have debited my bank account for many years. I feel this is unjust.
Dr PA Venter
Dr PA Venter
Tracker Connect's replyOfficial
02 Aug 2024, 10:23Good Day Mr Venter,
Tracker has attempted to contact you this morning to finalize your concern and provide you with feedback to no avail, kindly note that we have left you a voice message and will try to call you again.
Tracker Connect
Tracker has attempted to contact you this morning to finalize your concern and provide you with feedback to no avail, kindly note that we have left you a voice message and will try to call you again.
Tracker Connect
Tracker Connect's reply02 Aug 2024, 10:23
Official
Good Day Mr Venter,
Tracker has attempted to contact you this morning to finalize your concern and provide you with feedback to no avail, kindly note that we have left you a voice message and will try to call you again.
Tracker Connect
Tracker has attempted to contact you this morning to finalize your concern and provide you with feedback to no avail, kindly note that we have left you a voice message and will try to call you again.
Tracker Connect
PV
Philip V's updateReviewer Update
02 Aug 2024, 10:51Please call me again
PV
Philip V's update02 Aug 2024, 10:51
Reviewer Update
Please call me again
Tracker Connect's replyOfficial
02 Aug 2024, 13:13Good Day Mr Venter,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply02 Aug 2024, 13:13
Official
Good Day Mr Venter,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect