VB
Vincent B
1 reviews | Active since Jun 2023
09 Sept 2025, 14:38
Tracker fast to increase fees but painfully slow at responding to emails
I have been a client of Tracker since 2011. This company is quick to implement fee increases but slow to respond to emails.
Two emails in and two weeks later, I have yet to receive answers to the questions I posed to them. I did receive an email with a queueing reference, but other than that, it's been radio silence.
I wonder if they are this tardy when it comes to actual vehicle recovery?
Helpful (0)
Replies (4)0
Replies (4)
Tracker Connect's replyOfficial
09 Sept 2025, 14:47Good day Vincent Banks,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's reply09 Sept 2025, 14:47
Official
Good day Vincent Banks,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's replyOfficial
09 Sept 2025, 15:37Good day ,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply09 Sept 2025, 15:37
Official
Good day ,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
VB
Vincent B's updateReviewer Update
10 Sept 2025, 20:30 Appreciation for Exceptional Service and Feedback for Improvement
Dear Tania Pretorius,
I wanted to take a moment to thank you for your outstanding service. I appreciate how quickly you responded to my concern within just 10 minutes of my posting and resolved my questions favourably. Your exemplary performance does not go unnoticed, and I believe your directors should recognise your contributions with an increase and improved bonus payment.
However, I would also like to address a concern regarding client service at Tracker Connect Directors. This aspect of your company should start with the CEO and extend down to every employee. While I understand that your team may be overwhelmed with emails, it is crucial for the Directors and managers of your client service division to effectively communicate this overload to clients.
Frustrating clients and then relying on your customer service consultants to "mop up" the resulting issues reflects poorly on your leadership and commitment to the company.
Thank you for your attention to this matter.
Best regards,
Vincent Banks
Dear Tania Pretorius,
I wanted to take a moment to thank you for your outstanding service. I appreciate how quickly you responded to my concern within just 10 minutes of my posting and resolved my questions favourably. Your exemplary performance does not go unnoticed, and I believe your directors should recognise your contributions with an increase and improved bonus payment.
However, I would also like to address a concern regarding client service at Tracker Connect Directors. This aspect of your company should start with the CEO and extend down to every employee. While I understand that your team may be overwhelmed with emails, it is crucial for the Directors and managers of your client service division to effectively communicate this overload to clients.
Frustrating clients and then relying on your customer service consultants to "mop up" the resulting issues reflects poorly on your leadership and commitment to the company.
Thank you for your attention to this matter.
Best regards,
Vincent Banks
VB
Vincent B's update10 Sept 2025, 20:30
Reviewer Update
Appreciation for Exceptional Service and Feedback for Improvement
Dear Tania Pretorius,
I wanted to take a moment to thank you for your outstanding service. I appreciate how quickly you responded to my concern within just 10 minutes of my posting and resolved my questions favourably. Your exemplary performance does not go unnoticed, and I believe your directors should recognise your contributions with an increase and improved bonus payment.
However, I would also like to address a concern regarding client service at Tracker Connect Directors. This aspect of your company should start with the CEO and extend down to every employee. While I understand that your team may be overwhelmed with emails, it is crucial for the Directors and managers of your client service division to effectively communicate this overload to clients.
Frustrating clients and then relying on your customer service consultants to "mop up" the resulting issues reflects poorly on your leadership and commitment to the company.
Thank you for your attention to this matter.
Best regards,
Vincent Banks
Dear Tania Pretorius,
I wanted to take a moment to thank you for your outstanding service. I appreciate how quickly you responded to my concern within just 10 minutes of my posting and resolved my questions favourably. Your exemplary performance does not go unnoticed, and I believe your directors should recognise your contributions with an increase and improved bonus payment.
However, I would also like to address a concern regarding client service at Tracker Connect Directors. This aspect of your company should start with the CEO and extend down to every employee. While I understand that your team may be overwhelmed with emails, it is crucial for the Directors and managers of your client service division to effectively communicate this overload to clients.
Frustrating clients and then relying on your customer service consultants to "mop up" the resulting issues reflects poorly on your leadership and commitment to the company.
Thank you for your attention to this matter.
Best regards,
Vincent Banks
Tracker Connect's replyOfficial
11 Sept 2025, 07:43Good day,
Thank you for the great review! We're delighted to hear you had a good experience. Your support means a lot to us.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Thank you for the great review! We're delighted to hear you had a good experience. Your support means a lot to us.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply11 Sept 2025, 07:43
Official
Good day,
Thank you for the great review! We're delighted to hear you had a good experience. Your support means a lot to us.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Thank you for the great review! We're delighted to hear you had a good experience. Your support means a lot to us.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect