mN
manqoba N

1 reviews | Active since Sept 2016

30 Sept 2016, 07:58

tracker failure

<p>The law firm Norton Lambrianos acting on behalf of its client Tracker deducted an amount of R875 from my bank acc on claims of account in errors with tracker....</p> <p> </p> <p>When i got in an contract with Tracker in means of a call they had failed to inform me there will be a cancellation fee should i decide to cancell my contract with tracker.</p> <p> </p> <p> </p> <p>So when i had to cancel their services was told of this cancellation fee. i told tracker that due to failing to let me know of the cancellation fee on the phone call that binds me legally and them as a contract i have no reason legally to pay the cancellation fee,mind you this was in March when i sold my car.</p> <p> </p> <p> </p> <p>Now Norlam called me to tell me they have been assigned by tracker to handle the situation, i told the same story about tracker failing to tell me about cancellation fees should i decide to wana cancell their services when i need to and they asked to send them any proof so i sent them the initial phone call that binds both me and tracker in a legal contract</p> <p> </p> <p> </p> <p>Today they debited *******y an amount from my account although iv sent them proof to show Tracker never informed me about any cancellation fee in means of a voiceclip i sent to seabata and Oriel who both work for the firm.</p> <p> </p> <p> </p> <p>Iv sent two emails to them with the voiceclip with no respond from neither but they have debited money from my account without my consent.</p> <p> </p> <p> </p> <p>This law firm shows its run in an ******* manner and im willing to fight this because its not my fault the account is now in errors when i gave tracker notice in good time about my intention to sell my car and that i will not need thier services nomore</p> <p> </p>

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Replies (3)
Tracker Connect
Tracker Connect's reply30 Sept 2016, 09:31
Official

Good day Manqoba,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Innocentia Maluleke
Tracker Connect

Best regards,

Tracker Connect
Tracker Connect's reply30 Sept 2016, 10:44
Official

Hi Manqoba,

Thank you for taking my call.

Please note feedback will be provided as discussed.

Brian Khumalo

Tracker Connect

Best regards,

Tracker Connect
Tracker Connect's reply30 Sept 2016, 11:18
Official

Hi Manqoba,

We confirm to have contacted you and assisted you.

Brian Khumalo

Tracker Customer Care

Best regards,