SJ
Sthembiso J

1 reviews | Active since Apr 2021

08 Apr 2021, 10:14

Tracker failed to pick up my car

It was last Wednesday on the 31 March when I reported my ****** car to tracker. They been asking me this and that instead to assist me. Since that day they keep sending me messages that inform they didn’t hear anything. If they hear they will update me.

Later on Saturday other lady called ( Ntombi) call me and asked if I’m driving a car? I told her no, why she ask? Did she saw my car. Then she said yes. After she call again and ask me if I open case. I told her the police said track have to pick vehicle then call them.

I took it back to the tracker. They will told me something different. Until I reported to my attorneys. Then attorneys take over. Case open. I submitted it to tracker. A guy who talk to me is malibongwe. He told they won’t help me because a case is not ****** car. Is driving car without owner concern which is i don’t know that. I ask him where he get that because I have never open case like that.

He told me from sap. When I called police station no one knows that kind of case. I’m so upset any disappointed with this company. How they handle my case. It looks like tracker works together with ******. Because I don’t understand why they don’t pick up my car. Or they waiting to be transported. If tracker don’t fefch my car. This case I reprove to ombudsman and to social media and network

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Replies (2)
Tracker Connect
Tracker Connect's reply08 Apr 2021, 10:33
Official
 Good day Nomhlaba,  We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. 
 
 It is our intent to help you reach a prompt resolution of this matter. 
 
 We will revert to you shortly. 

Tracker Connect   
Tracker Connect
Tracker Connect's reply08 Apr 2021, 11:15
Official
  Good day Nomhlaba, 

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.    We would like to take this opportunity to thank you for doing business with our Company.  If there is absolutely anything else we can help you with, please feel free to contact us at any time. 
 
 Tracker Connect