Tracker failed on installation then cannot fix their error!
Good day
I am extremely upset and livid with the installation of your device on my vehicle. I made an appointment to have a tracking device installed on my vehicle on 8 October 2021. I requested for a centre in the Johannesburg region. I was referred to Mash Installation in Selby on Webber street.
The fitment centre was in a ***** area. More annoying, since the fitment of the device, has been problematic. I get daily notifications about the device not working optimally or being told the battery has been disconnected yet the car is in motion.
Can you urgently rectify this because now I have a water cap that has gone missing. So not only did you refer me to a ***** area, but a place where they feel the need to take from customers.
Fix this now. I will not stand for this when I am a paying customer!
Helpful (0)
Replies (2)0
Replies (2)
Tracker Connect's replyOfficial
12 Oct 2021, 13:00Good Day Thapi,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Best regards,
Tracker Connect's reply12 Oct 2021, 13:00
Official
Good Day Thapi,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Best regards,
Tracker Connect's replyOfficial
13 Oct 2021, 15:25 Good day Thapi,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Best regards,
Tracker Connect's reply13 Oct 2021, 15:25
Official
Good day Thapi,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Best regards,