CN
Colin N
1 reviews | Active since Apr 2015
18 Nov 2024, 10:59
Tracker. Extremely bad customer service.
I sold my wife's car and phoned Tracker to cancel the unit. They said that there will be a cancellation fee of R2100 as I had a 3 year contract with them. I WAS TOLD THAT THERE IS NO WRITTEN, SIGNED CONTRACT! They said it was all done over the phone!! I then said what if I JUST GET THEM TO TRANSFER THE UNIT TO A NEW CAR? There response - they cannot transfer an"old" unit and I will have to pay around R1000 for a new unit in our new car.. Reading all the negative comments about this company on Hellp Peter, I expect I will get the usual non-sensical automated response with no real resolution!!!!!
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Replies (2)0
Replies (2)
Tracker Connect's replyOfficial
18 Nov 2024, 11:06Good day Colin,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Best regards,
Tracker Connect's reply18 Nov 2024, 11:06
Official
Good day Colin,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Best regards,
Tracker Connect's replyOfficial
18 Nov 2024, 12:20Good day Colin,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Best regards,
Tracker Connect's reply18 Nov 2024, 12:20
Official
Good day Colin,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Best regards,