Tracker ******ion

I have had absolute dismal customer service from tracker from the time i signed their throat holding papers last year June, first it took them weeks to call and make an appointment to fit the device after me making numerous calls about it eventually they did fit it and to my expectations a month later i get a call,after having driven my vehicle everywhere, to say that the device is not picking up any movement.

Upon getting this call i was advised that I was going to be liable for the fitment of a new device,which i had to contest for a further week before it was resolved and they finally,very hesitantly, took responsibility to fit a new device in,during which time i had already paid my installment for something i had never used.

A few months later i requested to cancel the tracker as i was changing vehicles and wanted to transfer over to the new vehicle upon which i was told that it would not be possible and that i had to pay a sum of R3600 to cancel.

When i asked about this i was told that it is "procedure " which i further had to contest as i was NOT advised of any cancellation fees nor was i told that i cannot transfer the tracker onto a new vehicle, furthermore i was **** to and told that this was a 12 month contract when infact i was burdened into a 36 MONTH death trap.

I called tracker again today requesting the cancellation as my vehicle is now sold and will be going to its new owner, yet again i had such an issue with this ******ionate company telling me that i will need to pay R1600 to cancel the contract which i was **** to about.

This is not where i stop and i definitely will be taking tracker up to the ombudsman for ***** and ******ion.