RJ
Roger J
1 reviews | Active since Feb 2018
02 Oct 2021, 17:55
Tracker drops me yet again!
Unable to activate my tracker unit in a public parking space yet again. Arrived at Meadowdzale Mall in Edenvale at 0834 this morning and attempted to activate in the app. Couldn't. There was no activate/deactivate button on the app screen! Exited and re-opend the app a number of times before giving up and going off to shop. So, Once again, the failue of the app left me at risk, parked in a public parking area and not protected. Returned to the car at 0918 and, just to check, looked at the app. Still no acti-/deactivat button. (I'm on version 3.2.3 - same as the version that's offered in Google Play Store). I have screenshots of both events to send you. Left Meadowdale Mall and proceeded to Eastgate Mall, 5km away, and when I got there and opened th app, the activate button was present and I was able to activate. This app (and the programs/systems behind it?) may have been approved by VESA but for me, at the end of my three year contract, it has been nothing but issues, failures and frustration. In short, as regards peace of mind for the consumer, it sucks
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Replies (3)0
Replies (3)
Tracker Connect's replyOfficial
04 Oct 2021, 09:15Good day Roger,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Best regards,
Tracker Connect's reply04 Oct 2021, 09:15
Official
Good day Roger,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Best regards,
Tracker Connect's replyOfficial
04 Oct 2021, 15:23Good day,
kindly note that we have attempted to contact you to no avail. kindly check you email as we have sent you correspondences regarding this matter,
regards,
Tracker Team
kindly note that we have attempted to contact you to no avail. kindly check you email as we have sent you correspondences regarding this matter,
regards,
Tracker Team
Best regards,
Tracker Connect's reply04 Oct 2021, 15:23
Official
Good day,
kindly note that we have attempted to contact you to no avail. kindly check you email as we have sent you correspondences regarding this matter,
regards,
Tracker Team
kindly note that we have attempted to contact you to no avail. kindly check you email as we have sent you correspondences regarding this matter,
regards,
Tracker Team
Best regards,
Tracker Connect's replyOfficial
12 Oct 2021, 16:10Good Day,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Regards,
Tracker Team
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Regards,
Tracker Team
Best regards,
Tracker Connect's reply12 Oct 2021, 16:10
Official
Good Day,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Regards,
Tracker Team
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Regards,
Tracker Team
Best regards,