1 reviews | Active since Feb 2011
Tracker: Double debit, no Refund, no Correspondence
I purchased a new vehicle last year, the agent advised that my contract will be carried over from the old vehicle to the new one. I later found out (this year) that instead of my original contract being carried over- a new contract was created for the new vehicle, which led to me being double-billed by Tracker from Oct'25.
I called Tracker in April, I was told that the contract for the old vehicle will be cancelled, a request for the phone call with the agent will be retrieved and I will be refunded for the double-debits.
Two months down the line: no correspondence from Tracker, the old contract is still in play, I'm still being double debited by Tracker, and still have not received a refund and HAVE NOT BEEN CONTACTED BY TRACKER AT ALL.
I demand a full refund with interest. This has been absolutely horrible service!
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
We will investigate the matter of the new vehicle that was loaded on your account and agreement you had with us.
We will revert to you shortly.
Tracker Connect
Best regards,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
We will investigate the matter of the new vehicle that was loaded on your account and agreement you had with us.
We will revert to you shortly.
Tracker Connect
Best regards,
An Update: HelloPeter review written: 08 Jun 2026, today's date: 11 Jun 2026.
I have received calls re: cancellation, and confirmation of cancellation for the Audi contract. Lady by the name of Faith Peterson was excellent in ensuring that the cancellation is ACTUALLY done this time and ensured that I receive confirmation of cancellation.
That said: I still have not received communication regarding the status of my refund. With time value of money and the repo rate being increased- each day the cost of non-refund increases. I expect a refund to be actioned immediately.
An Update: HelloPeter review written: 08 Jun 2026, today's date: 11 Jun 2026.
I have received calls re: cancellation, and confirmation of cancellation for the Audi contract. Lady by the name of Faith Peterson was excellent in ensuring that the cancellation is ACTUALLY done this time and ensured that I receive confirmation of cancellation.
That said: I still have not received communication regarding the status of my refund. With time value of money and the repo rate being increased- each day the cost of non-refund increases. I expect a refund to be actioned immediately.
This is to confirm that we have assisted you accordingly, and the refund was done as per our agreement
We would like to thank you for allowing us to look into your concerns and resolve it.
I hope you find the above in order
Thank you^TP
Best regards,
This is to confirm that we have assisted you accordingly, and the refund was done as per our agreement
We would like to thank you for allowing us to look into your concerns and resolve it.
I hope you find the above in order
Thank you^TP
Best regards,