MA
Mary A
1 reviews | Active since Aug 2016
11 May 2022, 11:57
Tracker double debit error
Signed up in March 2022, during April 2 debits processed from my bank account. Upon query and investigation consultant discovered that my banking details were loaded in error to another policy holder's profile. On 25 April 2022 i was promised that the refund process takes 3 to 7 days. It is now the 11th of May and still i have not received my money back. This is after continous follow-ups from myself.
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Replies (2)
Tracker Connect's replyOfficial
11 May 2022, 12:29 Good day ,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Best regards,
Tracker Connect's reply11 May 2022, 12:29
Official
Good day ,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Best regards,
Tracker Connect's replyOfficial
13 May 2022, 08:14Good Day .
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Best regards,
Tracker Connect's reply13 May 2022, 08:14
Official
Good Day .
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Best regards,