1 reviews | Active since Apr 2012
Tracker Double Billing not refunded
SD ********** GR (Contract Note)
I've been a tracker subscriber for more than 5 years now. In October 2017, I traded in my car (which had a tracker contract) and bought a new car through the Audi Dealership in the Westrand (Susanna Willemse). As part of the trade in, I requested that the old contract is cancelled and a new tracker unit is installed under a new contract for the new car. My account was however billed for both cars from November 2017. On querying this, the billing was changed going forward, however I was not refunded for the months where i was double billed. I have made various requests to tracker and the dealership without any joy - my last email of the 4th June 2018 was ignored. The tracker staff who have been handling this request are Lerato Nzimande and Nomaswazi Sibeko.
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Best regards,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Best regards,
From: Najma Sallie
Sent: 07 August 2018 11:43 AM
To: '***' <***>
Subject: Tracker *** MOSHIDI, MAMEDUPI
Good day Mrs M Moshidi,
We humbly apologize for the bad services rendered from our end, as this is not the service that we aspire to provide. Please accept my apologies for the delay and frustrations experienced.
Please be advised that the service fee collected in respect of vehicle registration DN62JFGP from October 2017 to February 2018 will be refunded to you. We confirm that the contract on the said vehicle has been cancelled and no further debit orders will be processed fo this vehicle.
Please allow 3 - 5 working days to reflect on your bank statement.
We would like to take this opportunity to thank you for doing business with our company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Thank you for your understanding and patience.
Kind regards,
Tracker Customer Care
Best regards,
From: Najma Sallie
Sent: 07 August 2018 11:43 AM
To: '***' <***>
Subject: Tracker *** MOSHIDI, MAMEDUPI
Good day Mrs M Moshidi,
We humbly apologize for the bad services rendered from our end, as this is not the service that we aspire to provide. Please accept my apologies for the delay and frustrations experienced.
Please be advised that the service fee collected in respect of vehicle registration DN62JFGP from October 2017 to February 2018 will be refunded to you. We confirm that the contract on the said vehicle has been cancelled and no further debit orders will be processed fo this vehicle.
Please allow 3 - 5 working days to reflect on your bank statement.
We would like to take this opportunity to thank you for doing business with our company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Thank you for your understanding and patience.
Kind regards,
Tracker Customer Care
Best regards,