Tracker does NOT save the day!!!
Plus minus two weeks back my private vehicle, which is being used as a company vehicle for my husband's business, was ******/*******ly impounded by an ******** person/s - entity.
This person requested a rather large amount be paid to him as well as a letter from the company stating that the vehicle was in fact being used not as a taxi but rather as a transport vehicle for staff and we were informed we would only see our car again once aforementioned was done and the conversation was not an amicable one.
When we reported the matter to tracker and noted that the car had been ******/ *******ly impounded, we were informed that Tracker could not get involved as this was a quote/unquote "civil matter" and would need a case number even before activating the tracking unit or any recovery team deployed.
Noting that this is not relayed to you as a paying customer, ie should your car be impounded *******ly you need to get a case number before the unit is activated or you would have to negotiate with the person/persons - entity to return your car to yourself and you may or may not have to pay the fine to these persons that have impounded your car.
We in fact did go to officials to get a case number however these officials stated that they could not assist immediately and we would have to wait. The driver of the vehicle was then moved from one end of the station to the next.
We were fortunate enough to be in contact with a private company who drove the 45min/1 hour drive to where our vehicle was being held and recovered our vehicle, this cost us petrol for this person, far less than the amount requested to release our vehicle, a cost nonetheless and way less than the amount paid to tracker every month.
Today ***0 after a very heated argument with a tracker employee, where I was so angry that I used the foulest language, I was again told that in a case of this nature a case number is required before Tracker will get involved.
So in other words if your vehicle is ******/imounded, possibly in the middle of nowhere, by this entity don't phone tracker, try walk or get a lift to the nearest police station to get a case number first and then phone tracker.
We ensure our payments to Tracker are always paid by means of a debit order and trust that when our vehicle is ******/*******ly impounded or otherwise, we will have the backing of Tracker to make every effort to recover our vehicle, well apparently not ... in a case like this, you are on your own!!!
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Tracker Connect's replyOfficial
10 Aug 2022, 16:11Dear client,
Please note that we are in receipt of your complaint.
One of our coordinators will be in contact and assist you accordingly.
Regards,
Tracker connect
Please note that we are in receipt of your complaint.
One of our coordinators will be in contact and assist you accordingly.
Regards,
Tracker connect
Best regards,
Tracker Connect's reply10 Aug 2022, 16:11
Official
Dear client,
Please note that we are in receipt of your complaint.
One of our coordinators will be in contact and assist you accordingly.
Regards,
Tracker connect
Please note that we are in receipt of your complaint.
One of our coordinators will be in contact and assist you accordingly.
Regards,
Tracker connect
Best regards,
's updateReviewer Update
15 Aug 2022, 08:20I have been contacted by two separate Tracker employees, since my Hellopeter post, the latest being Saturday night 13 August 2022, 9:30 in the evening. Weird heavy breathing on my first attempt at answering their call I might add, hopefully a crossed line and not the Tracker employee, if so he/she would need to be seeing a doctor! (Would love to hear the recording of that call!)
I did manage to contain myself and not use really foul language this time round.
Unfortunately, Tracker still refuse to apologise publicly for their lack of assistance and continue to hide behind laws governing the taxi industry.
I will reiterate, Tracker, will not assist you if your car is *******ly impounded by a Taxi Association Member, who, just FYI, is not sworn in as a peace officer or a member of any law enforcement agency governing this country!
Note to self: If you are a law-abiding citizen, just trying to survive the craziness we find ourselves in and a situation like this arises, please be less than law-abiding and lie to Tracker about who has taken your vehicle because only then will your tracking unit be activated without a case number.
I have requested cancellation of my Tracker subscription and wait with bated breath to find out when their unit will be removed and subscription cancelled!
I did manage to contain myself and not use really foul language this time round.
Unfortunately, Tracker still refuse to apologise publicly for their lack of assistance and continue to hide behind laws governing the taxi industry.
I will reiterate, Tracker, will not assist you if your car is *******ly impounded by a Taxi Association Member, who, just FYI, is not sworn in as a peace officer or a member of any law enforcement agency governing this country!
Note to self: If you are a law-abiding citizen, just trying to survive the craziness we find ourselves in and a situation like this arises, please be less than law-abiding and lie to Tracker about who has taken your vehicle because only then will your tracking unit be activated without a case number.
I have requested cancellation of my Tracker subscription and wait with bated breath to find out when their unit will be removed and subscription cancelled!
's update15 Aug 2022, 08:20
Reviewer Update
I have been contacted by two separate Tracker employees, since my Hellopeter post, the latest being Saturday night 13 August 2022, 9:30 in the evening. Weird heavy breathing on my first attempt at answering their call I might add, hopefully a crossed line and not the Tracker employee, if so he/she would need to be seeing a doctor! (Would love to hear the recording of that call!)
I did manage to contain myself and not use really foul language this time round.
Unfortunately, Tracker still refuse to apologise publicly for their lack of assistance and continue to hide behind laws governing the taxi industry.
I will reiterate, Tracker, will not assist you if your car is *******ly impounded by a Taxi Association Member, who, just FYI, is not sworn in as a peace officer or a member of any law enforcement agency governing this country!
Note to self: If you are a law-abiding citizen, just trying to survive the craziness we find ourselves in and a situation like this arises, please be less than law-abiding and lie to Tracker about who has taken your vehicle because only then will your tracking unit be activated without a case number.
I have requested cancellation of my Tracker subscription and wait with bated breath to find out when their unit will be removed and subscription cancelled!
I did manage to contain myself and not use really foul language this time round.
Unfortunately, Tracker still refuse to apologise publicly for their lack of assistance and continue to hide behind laws governing the taxi industry.
I will reiterate, Tracker, will not assist you if your car is *******ly impounded by a Taxi Association Member, who, just FYI, is not sworn in as a peace officer or a member of any law enforcement agency governing this country!
Note to self: If you are a law-abiding citizen, just trying to survive the craziness we find ourselves in and a situation like this arises, please be less than law-abiding and lie to Tracker about who has taken your vehicle because only then will your tracking unit be activated without a case number.
I have requested cancellation of my Tracker subscription and wait with bated breath to find out when their unit will be removed and subscription cancelled!