TRACKER does not operate in the interest of the client, WARNING check if you being billed for a contract your cancelled

I downgraded my device in June 2017, and with the assistance of Tracker itself arranged for Skytrax to be removed from my vehicle and insert a downgraded Tracker product. Furthermore I took out another contract with Tracker.

Tracker did not stop my debit orders for the Skytrax. I wonder how many other clients they conveniently continue to bill. I called the call centre yesterday morning , the consultant picked up that I had downgraded my device and a contract was in place to bill a lesser amount.

After seeing evidence that there is a contract in place for a lesser unit , she still wanted me to listen to the recordings to prove I downgraded the device. When I asked why add insult to injury, it is clear that I don't have Skytrax and they have a new contract in place. The consultant added this was to see if staff needed to be disciplined.

I was livid. I asked her escalate to her manager that Tracker needs to have a check and balance in place when clients terminate their contracts to ensure they do not continue to deduct funds. I also suggested that when there is proof that a contract has ended like in this case, do not frustrate the client by have them re-listening to the recordings to satisfy their internal processes.

I notified the consultant that the matter must be urgently resolved. Note I have not had feedback from them yet. The consultant told me the matter would receive urgent attention, it is clearly not important to them.