KL
Keenan L

1 reviews | Active since Nov 2016

02 Feb 2022, 09:44

Tracker does not believe in early cancellation, they will avoid you with rock music blaring in your ears

Be careful when choosing tracking devices for your car!

The service call for getting a tracker = 5 stars, they set you up in minutes and you are good to go.

The service call for cancellation?? You will wait more years to get a response, than the period left owing on your tracker.

The service email for cancellation, same problem. They acknowledge receipt, and that's that.

The cherry on top, when you press the prompts on the call to cancel, you get directed to hours of rock music (and guess what, I listened to hours hoping that it would be answered but no luck) but the real funny thing is when you do not press the prompt, within 5 seconds, someone answers... Must be magic! But the magic runs out fast when the consultant that answers tells you "We have an imaginary cancellation department" that we will put you through to and guess what, more hours of rock music with no answer!!!

Watch out for ********* tracking company's that catch ********* on your behalf. It seems to me like they are the true ********* that go against the consumer laws of South Africa.

0
Replies (2)
Tracker Connect
Tracker Connect's reply02 Feb 2022, 10:26
Official
  Hi Keenan,

 We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. 
 
It is our intent to help you reach a prompt resolution of this matter. 
 
We will revert to you shortly 
Tracker Connect
Tracker Connect's reply02 Feb 2022, 11:05
Official
 
Good Day Keenan,
 
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.   
 
We would like to take this opportunity to thank you for doing business with our Company. 
 
If there is absolutely anything else we can help you with, please feel free to contact us at any time.