MB
Monique B

1 reviews | Active since Nov 2023

05 Nov 2023, 10:31

Tracker - DO NOT USE THIS COMPANY!

I wish I could give them less than 1 star. It is just so sad - please consider using another Tracker company who actually places a guarantee of finding your vehicle when it is ****** or they give you money in return if they cannot (the money will come in handy to replace valuables). Our bakkie was ****** yesterday and immediately reported to Tacker. I truly believe they took their time to track it as it was giving us a location on life360. His phone was in the bakkie when it got ******. We had to phone them twice to give a location as they could not locate. When I asked what is happening they said no nothing, they will just not bill us going forward. The very sad part is that Outsurance wanted us to get a tracker installed with Tracker as it was a high risk vehicle, but guess what ? In the end it did not matter. How a company cannot think that all ******* and ********s will have jamming devices - how they simply cannot get a better product on the market? How the bakkie has 2 devices and in the end we are left with nothing.

When I call for a follow up I get rude, unsympathetic people who tell us we will update you if there is anything. Yet we have to call for an update... We are devastated - everything is gone and Tracker just says ah well we did everything we could. Consider going to another service provider if you can. Tracker is not worth it.

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Replies (5)
Tracker Connect
Tracker Connect's reply06 Nov 2023, 10:20
Official
Good day 

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Tracker Connect

Best regards,

MB
Monique B's update08 Nov 2023, 05:52
Reviewer Update
Good day. Your customer support is just as slow as you are in getting the vehicle.... to date not ONE person called me! My urgent request for an activation report for insurance purposes are slow and still do not have it. I logged it on Monday and it is urgent. My insurer is only waiting for one document to proceed with the claim. Call the department then they indicate - sorry it will take about 3 days. So just wondering how many activation reports there are to write about cars not being found. Pathetic pathetic service. And now I need to stay for another 3 years with this useless company as my car is still with them. I have never written a review before , so you must know how fed up I am. Do not use them.
Tracker Connect
Tracker Connect's reply08 Nov 2023, 07:50
Official
Good day 

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Tracker Connect

Best regards,

Tracker Connect
Tracker Connect's reply08 Nov 2023, 09:25
Official
Good day Monique, 

We confirm having contacted you and explained the resolution process of your query.  We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.

Tracker Connect

Best regards,

MB
Monique B's update27 Nov 2023, 09:09
Reviewer Update
Hi everyone. Just want to warn you. So Tracker cannot locate a vehicle going into a month now and guess what? They indicate they will stop the billing however they still decide to take the full amount even after they failed on their own service! They opted to giving me 3 months for free on my other car and guess what?? This also did not happen! This is ridiculous. Please stay VERY far away from their service. They FAIL the customer and then you also cannot cancel the contract as I need to pay a cancellation fee. They just want to take your money and NOT give ANY service. Pathetic!!!!!!!!