TRACKER DO NOT DESERVE THE 1 STAR RATING

To all future & existing clients,

The intention of this is not to discredit anyone, but purely since I got to a point with Tracker where I cannot allow other customers or potential customers to fall in the same pit as I did.

I recently had a break in at home in the middle of the night where all the keys were ****** - the keys to my property as well as my vehicle. Needless to say the ******* got away with my beloved 4x4.

I was notified by Tracker that my vehicle was entering a border area upon which time I confirmed that the vehicle was in fact ******. I confirmed that it was taken by individuals unknown to me and the gave permission that the necessary force may be used to recover my vehicle. Realizing that I could track the vehicle on the APP I attempted to do just that. Only to find that Tracker de-activated the APP!!!! Tracker took a one sided decision to patronize me by cancelling the APP - apparently concerned about my well being! Surely this should be my decision? So - just know that these people will not honor the contract by allowing you to track the movements of your own vehicle. This is why I installed the tracking device in the 1st place. Tracker also did not warn me the vehicle was approaching a border area where the is no official border post. It crossed the border into Swaziland by simply driving across off the N2. At this point they could not put 2 and 2 together to activate the roaming facility in order for them to continue tracking the vehicle beyond the border. All this because they were more concerned about the cost of roaming than my R500k vehicle. Furthermore I had to repeated ask for the logs of that period to establish exactly what transpired that morning. In conclusion - if you use this service provider and expect then to be of ANY assistance when a problem arises then think again! They will cancel or deactivate your APP and their actions clearly showed they do not have you - the customer's - needs at heart.

I have no qualms to take this as far as I have to. Tracker has been in breech of contract and will not admit to it. I urge everyone to consider my story when they take a decision on a service provider.