jP
jaco P

1 reviews | Active since Aug 2009

15 May 2015, 11:20

tracker do not cancel contract when asked to

in April 2015 I sold my car and contacted Tracker to transfer the system to my new vehicle. I was informed I cannot do it and I will have to buy a new device. I said I then would rather cancel my contract. I was informed it will be cancelled. on 2 may I realized the premium was deducted again and I contacted again to find out what the problem is. I was informed the system could be transferred but I declined the offer and again said the contract must be cancelled. I was told to pay an additional R400 cancellation fee. I told the person to deduct the money and get it over as I felt and still feel they rip me off. I do not want to pay for something I do not use. I received notification that my car is stationary and it seem to me the contract is still not canselled. I phoned and was informed another installment will be deducted the end of the month. this seem to me to be theft. I did cansel the contract more than 30 days ago.

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Replies (1)
Tracker Connect
Tracker Connect's reply15 May 2015, 12:46
Official
Hello jaco26,

Your complaint dated the 15th of May 2015 has been noted.

Please be advised that we are currently investigating same and will revert to you shortly.

Thanking you for your patience.

Tebogo Makgatho
Tracker Customer Care

Best regards,