Tracker Disappoints

I recently signed up for a 3 year contract with Tracker. Had the unit installed on the 05/10/2018. To date 12/10/2018 my details have not been activated on their system. I am unable to go online and even check on my vehicle( WHAT I PAID FOR) because i'm not active on their system. I have made 3 calls, the first on the 10/10/2018 and was promised all would be sorted out in 24 hours. Cant believe how poor the service is. I can only imagine the service I will receive should there be an incident. I think the issue is buying this service online or should I say over the phone. Next time I will go to a local branch as the communication is very poor within the company. Disappointed !!!