TRACKER DID NOT CARE FOR MY CALL FOR HELP! AND YES IT WAS A HIJACKING!

"Without Prejudice"On the 17/6/2021 I called Tracker because I suspected that my husband was in trouble as he had gone out on a job and did not answer my calls. I had been trying on both his numbers including our assistant. This was very unusual and suspicious behavior. I took the liberty of calling Tracker at 11.10 that morning stating that i suspect my husband was possibly in trouble or my truck had been hijacked. I spoke to a lady "I stand to be corrected as I think her name was Mpumi" she took the trucks details and told me that she can see my truck moving, there was no sign of tampering or anything that seemed funny. I literally begged this lady to please send help to check as I was adamant that something was wrong. She said that she would send someone to check. By this time my husbands main line was off. He however managed to answer his other number just saying something like HELP....I immediately called tracker back at 11.17am....telling them that he was definitely in trouble as he said HELP, please send assistance out as I suspect that he was in a hijacking. NO HELP WAS SENT.....According to Molefe from Tracker the call for REACTION was only logged at 11.30am... by this time they had already lost signal of the truck. 20 minutes later after me calling TRACKER for HELP, a call was logged. My husband with his assistant was Hijacked, beaten, all personal belongings ******, held at gunpoint, tied up and TRUCK ****** all under TRACKERS NOSE. Because Tracker did not think my call for HELP was life threatening or FOR REAL.. I have no confidence in this company for the protection of my vehicles and my family. God forbid my husband could have lost his life in the 20 minutes that Tracker took to send out help. I did everything in my power at that time, begged TRACKER to send HELP and they did not, had the lady dispatched HELP when I requested, my Truck would have been recovered.....My truck has not yet been recovered and TRACKER GIVES A DAMN. I called in requesting my call recordings they told me that I am not entitled to it. Exactly what are they afraid off, NEGLIGENCE? It is because of Trackers lack of service my Truck is ****** and my husband could have been dead. I do not recommend this company to anyone who loves their family and take their security seriously as we have been given a raw deal with this company and we sit with a LOSS because Tracker DID'NT CARE. Please reconsider your options when dealing with such companies as your LIFE MAY DEPEND ON IT! Rather deal with a brand that has confidence in their product and does not make excuses for their MESS UPS! Unfortunately this is the **** TYPE OF WORLD that we live in, its hard to even trust your TRACKING company.