Tracker Delay/Slow reaction

<p>As per tracker report car got ****** ignition on abnormally 23:04 (11.06.2016) tracker could not pick it up. Harness disconnected 23:25 Tracker picks it up and only calls me 23:32 as per Ms Gift Belihlazo which is 7 minutes later. I then tell tracker to trace and chase people that stole my car then call me back for their security questions but they refused and this took another +- 20 minutes. So people that stole my car had enough time to take my car from when it was ignition on till when tracker picked it up and call me 20+7+20= 47 minutes to take my car. From Sunday 12.06.2016 Tracker has not call me or anything. Even after I request meeting with them and manager to call me. Nothing.</p> <p> </p>