BM
Bakang M
1 reviews | Active since Apr 2013
24 Mar 2021, 14:05
Tracker debits Account **********ly (without my permission)
Tracker has been **********ly deducting money from my bank account without my consent since August 2020. The attitude of consultant assisting me (Nomaswazi Sibeko) is terrible to say the least - lying that she told me the query will be resolved within 7 to 14 working days, yet initially she said within 7 working days.
Helpful (0)
Replies (3)0
Replies (3)
Tracker Connect's replyOfficial
24 Mar 2021, 14:37Good day Bakang,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's reply24 Mar 2021, 14:37
Official
Good day Bakang,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's replyOfficial
26 Mar 2021, 15:44Good day Mr Mabalane.
We confirm having contacted you and provided feedback.
Furthermore we confirm having referred the matter back to finance as discussed for revaluation.
Should you require further assistance please don't hesitate to contact us.
Regards,
Tracker Connect
We confirm having contacted you and provided feedback.
Furthermore we confirm having referred the matter back to finance as discussed for revaluation.
Should you require further assistance please don't hesitate to contact us.
Regards,
Tracker Connect
Tracker Connect's reply26 Mar 2021, 15:44
Official
Good day Mr Mabalane.
We confirm having contacted you and provided feedback.
Furthermore we confirm having referred the matter back to finance as discussed for revaluation.
Should you require further assistance please don't hesitate to contact us.
Regards,
Tracker Connect
We confirm having contacted you and provided feedback.
Furthermore we confirm having referred the matter back to finance as discussed for revaluation.
Should you require further assistance please don't hesitate to contact us.
Regards,
Tracker Connect
BM
Bakang M's updateReviewer Update
23 Apr 2021, 13:14Solly Thaba from Tracker managed to facilitate the refund. He kept me informed and showed understanding towards my query. The issue was resolved satisfactorily.
BM
Bakang M's update23 Apr 2021, 13:14
Reviewer Update
Solly Thaba from Tracker managed to facilitate the refund. He kept me informed and showed understanding towards my query. The issue was resolved satisfactorily.