Tracker debiting my account with ridiculous amounts.

i joined tracker in 2023 and i was very happy with the service until this year January 2024 i received an email regarding the extra benefits I took out with the requesting me to email them if i am unable to make a once of payment I immediately after receiving the email responded to tracker on the email address provided on the email requesting that i would like to pay that amount over a 12 month period due to financial strain. Just the very next month they started deducting money from my account which i did not authorize I reversed the amounts that I was not aware of, but they don't call me asking why i am reversing the money they just go the very next month and take more money. I eventually got tired and emailed them asking for a call back with an explanation and a way forward I made sure to attach my proof that I responded to the email they send regarding the once of payment and to my Suprise I got a responds informing me that I emailed the incorrect department and that my debit order returned the person who dealt with my complain did not evens try to contact me he/she read my email and decided to leave me to sort this out myself I responded asking why they did not call me and up until today no responds One month they take R800 the following month R400 but my tracker is R199 my account is a mess because of tracker i want to cancel them but calling them is also a struggle they give me no joy they useless I warned them that if I do not get feedback by 12pm today they will have to deal with my complaint on Hello Peter please assist me with this as I tried all channels possible and I am just not winning they just keep on debiting my account whenever they want to not evens on the days I asked to be debited and then i don't have funds in my account causing me to pay returning debit order fees at time my other debts bounce due to them taking more than what they supposed to I had it with tracker honestly and i also want the person who dealt with my complain to tell me why they could not assist me as i did send all the proof