Tracker debited my account without my authorisation and dont want to credit me back.

On the 23rd of April I was double debited on my policy and when I called to enquire I was not given a valid and sound reason. I had changed my debit order date from the 15th to the 20th. When I called to enquire about the double debit I was told that it's because of the debit order date change which doesn't make sense. The lady also failed to transfer my call to her supervisor. I went through the contract and no where does it state that if I amend my debit order date I will be double charged. All my installments are up to date and for Tracker to double charge me is going against what I agreed on.

I sent a cancellation letter to Tracker on 30 April 2018 and a lady called and informed me the issue will be rectified and I will be credited. Today, 29 June 2018 I called the call centre and spoke with Ntetsing Mbewe and told me about a principle that when you change a debit order date, automatically they debit twice and a consultant would have mentioned that to me. I told him no consultant called me and I have moved from pillar to post and tired of this. I told him to point me at the contract which mentions this principle and he took long and he couldn't direct me. i told him, i will be cancelling this contract and reverse the last installment and Tracker will not charge me any cancellation fee as they did something without my consent and knowledge. this is against the law and i even engaged with m,y legal team.

Tracker should get their act together and not do things as they please and go against PASA rules.