1 reviews | Active since Jul 2019
TRACKER DEBIT ORDER PROBLEMS AFTER CONTRACT WAS STOPPED.
I had a tracker installed in 2011, when my insurance company required one. I never received a copy of the agreement. Given the economic conditions and with everything going up in price, I found out from my insurance that the tracker is no longer needed. I stopped the next debit order in March. Tracker sent me a text message , asking me to reply as to why I stopped the debit order. I told them I am cancelling the contract as my insurance does not require one because my vehicle's value has dropped below the threshold for a tracker. The debit orders still continued and I had to reverse them every month. By 26 July I had had enough - they are so clever as they use a different description for each amount they take off, so it is impossible for the bank to refuse the various debit orders with various descriptions. I wrote an email and explained the whole situation. I only got a reply on 3 August where a lady by the name of Lyndle Richards said she can cancel my contract, but I first need to pay the amount in arrears. I asked for a copy of my contract, which I never received - as far as I know one has to supply our client with a copy of the contract per the CPA within 14 days of the date of signing the contract? Needless to say, I am still getting billed - on 26 Oct it was R 630 as well as R945...... I am now GATVOL. How do I stop this? Do I need to change my bank account number, which I have had since 1983???
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Best regards,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Best regards,
