Tracker customer service incompetence

The Tracker customer care service consultants are beyond inefficient/ *********** and unhelpful. Since I experienced a problem with my Tracker installation, I called the customer care centre. What *********** people. First of all both consultants ask me where I live instead of asking in which province I live. After solving this problem (although they had all the info since they did a security check), I was advised that I can go to any Tracker fitment centre without an appointment. I asked them twice whether this is correct. However, I selected a fitment centre and called them. Luckily Wicked Cars was fantastic and organized me the technician that helped me in first place. They sent him to me the same day. The receptionist did all the work for the totally *********** Tracker consultants. I honestly hope that I never need to recover my car. This could be a disappointment.