DR
Dev R

1 reviews | Active since Dec 2012

18 Dec 2015, 12:01

TRACKER - *********

OK so i spoke Customer Care<br> <br> they claim that we msut knwo when the device is linked or not... I STRONGLY advise each and everyone to STAY AWAY form tracker.<br> <br> Try a company that has their clients best interest at heart.<br> <br> I am extremely happy to show you the email i got sent form Tracker.<br> <br> here is some of what they had to say:<br> <br> Tracker never received the signal advising that your vehicle has been driven without the Key Fob last month. When you contacted Tracker about the new vehicle, you advised the agent about this as well. The agent advised you that the reset process needs to be done - attached. You mentioned that the agents advised you that the device is to be tested daily however this is not the case. You were advised on the calls that the reset process needs to be done.<br> We do apologise that you received the incorrect information on the service centres that you could go to. This matter has been addressed internally as well.<br> <br> Tracker does not know if the Key fob is in the vehicle or not...you have to tell them...so whats the point?<br> <br> Also they claim you must inform them if the keyfob was not in the car?<br> <br> DISGUSTING attitude form thsi disgusting company!!!!<br> this company is w

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Replies (1)
Tracker Connect
Tracker Connect's reply18 Dec 2015, 12:15
Official
Hello Ghost-145,

Your complaint dated the 18th of December 2015 has been noted.

Please be advised that we are currently investigating same and will revert to you shortly.

Thanking you for your patience.

Najma Sallie
Customer Care

Best regards,