CP
Cecil P

1 reviews | Active since Jun 2012

16 Jan 2025, 15:36

Tracker could be more helpful after 11 years business

Sadly I am writing a negative comment for a Company that I have supported for 11 years AND again this week. Another new contract on a 2025 Ford

Here is my gripe, let's see if I am unreasonable

I sold my NP200, it's current tracker contracts end in June, only R 125 pm

I bought a new Ford Bakkie, fitted a new Tracker at R 179 per month

So, I asked can the cancellation costs be waived on the sold vehicle. Answer, early cancel is R1500, but offered R750 Yet I can continue paying the R125 for 5 more months, less than the 750. Car is gone Yet I brought new business

Add our Fortuner and Hilux currently over R480 for the 2 for many years

How can this be right, for the record I have never missed a payment in 11 years

Positive - I do like the product

But this is a one way thing, N0 consideration for my loyalty

Tracker, now read this complaint again slowly. It is a principle matter. Waive the NP200 , Zero cost from Feb

You have 3 others of mine on a Contract

0
Replies (3)
Tracker Connect
Tracker Connect's reply16 Jan 2025, 15:54
Official
Good day We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you. Tracker Connect
CP
Cecil P's update16 Jan 2025, 16:39
Reviewer Update
Thank you

You have my number, look fwd to your call

Mr Pienaar
Tracker Connect
Tracker Connect's reply23 Jan 2025, 08:46
Official
Good day Cecil Pienaar, We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.   We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time. Tracker Connect