GC
Grant C

1 reviews | Active since Nov 2013

20 Jul 2022, 16:43

Tracker Continues to Disappoint : Is your Brand more important than your Customers

Following up from last Friday : 1) Tracker desperately tried to contact me after my Hello Peter Post . I note that prior to this post they didn't care . Brand clearly more important than their customers. 2) Response to my Post was they wished to sort out , today the e mail i received hides behind nonsense .

Bottom line , they have failed dismally . If they had cancelled my policy according to my initial e mail of April i would still be a customer( another vehicle ) , own your error and learn from it rather than pretend to resolve because you are on social media . Consumers note

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Replies (2)
Tracker Connect
Tracker Connect's reply20 Jul 2022, 16:59
Official
Good Day Grant,
 We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly.  Tracker Connect 
Tracker Connect
Tracker Connect's reply26 Jul 2022, 09:37
Official
Good da Mr Coote, Tracker tried to get hold of you to no avail, regarding your complaint.
Kindly note that cancellation has been processed on our end, we apologize for the inconvenience caused.

Tracker