1 reviews | Active since Aug 2018
Tracker continued to bill my account after cancellation.
I cancelled my account with Tracker on November 27th 2017 after trading in my previous car. Tracker did not however cancel the contract and kept on debiting my bank account until June 2018. I had mad several calls to tracker already in 2018 to further inform them that I cancelled my contract with them. I reversed several of these debit orders.
Today (07 Aug 2018) 9 months after I cancelled the contract (and not having the vehicle), Tracker calls me to explain how the contract was not cancelled on their system, and my account is in arrears by more than R600. I must pay this or it will negatively reflect on my credit record.
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Good day Mr. Maheso,
We confirm having contacted and assisted you accordingly. The query on the account has been amicably resolved.
Should require further assistance, please feel free to contact us.
Regards,
Tracker Customer Care
Good day Mr. Maheso,
We confirm having contacted and assisted you accordingly. The query on the account has been amicably resolved.
Should require further assistance, please feel free to contact us.
Regards,
Tracker Customer Care