Tracker Connet Installation a malfunctioning Dashcam unit and now refuting for cancelation fee of R2600 from customer

Tracker installed a faulty/ malfunctioning Dashcam unit in my car on 13 Agust 2026. I called them 2 days after the installation to report the "SD Card Formar Error voicenote" and that I needed someone to explain how this thing work and how am I going to access the report, the consultant on the call stipulated tht she can't help but will request that the relevant department call me to explain and to sort the "SD Card Format Errorr Message".

I waited for two day's for someone to call and all i got was an email with user name and pin, I responded to the eemail saying, "how is sending me user details solving my issues ".

I then decided to sent an email requesting for cancelation of the contract seeing that no one was calling. Only then did I receive a response and a call.

I told them that I dont want the unit anymore it's giving me headache. Being Tracker they tried to solution the "SD Card Format Error " message remotely and said that they will get someone to call me regarding the tracking or report access.

The "SD Card format Error" voice note started again 2 days after the remote "resetting". I again sent an email and the units started reading stop sign violation where there are no stop signs, started reading wrong speed limit on N1 speed was noted at 60km or 80km.

And while I was driving the unit will say, trip ended. And I reported this as well via email and I eventually requested for the cancelation to be effected effective immediately.

Again Tracker send someone (Prince) to try and safe the closure request. And I told him that I am not ninterested in any promises of trying to get the unit working because the unit is a risk on its own, the fact that itt is reading stop signs and record stop signs violation where the are no stop signs and speed violation when I start driving and doing 29km or 12l0km on N1 .

I told him that it means this unit is flagging me as a bad driver while it is malfunctioning and if i get into an accident automatically due to the recording I will be at fault.

He then promised to process the cancelation request and send it to the cancelation department.

2 days later I received nothing, I followed up with an email AGAIN. Only then did I receive cancelation details from their cancelation department.

What irritated me is their audacity to request R2 600 cancelation fee, when :- 1. I requested for cancelation within then cooling period. 2. When they installed a malfunctioning unit in my car which I reported immediately 3. They debited the pro-rata and monthly payment already from my account 4. I have been a very long loyal customer of theirs, did someone in the cancelation department try and investigate why am i requesting for the cancelation or they just sat and did cancelation costs calculations without understanding what causes this cancelation?

This all shows that they are numbers focused not client focused.

The audacity of even writing the cost to remove the unit from my car to another car, where do I fit in that. It's their product not mine, why must I be involved in that when they are the one that installed the malfunctioning unit in my car and good luck to whoever this unit is going to be moved to because they are clearly not willing to take it in for repairs and testing. They are just going to move it from one client to the next.

I wonder how many cancelation have they got already since they rolled this product out