DJvV
Daniel Jansen van Vuuren

1 reviews | Active since Dec 2017

22 Apr 2025, 08:54

Tracker Connect/Tracker South Africa INCOMPETENCE

Problems, nothing but problems Been having problems with this company/product since the first week i had it. 1st Problem i had when taking the bakkie to fit the device/devices got the bakkie bake with multiple broken clips that hold the panels on. 2nd Problem iv been having that the device/devices keeps draining my battery on the vehicle 3-4 days then the bakkie doesn't start (im on my 2nd battery) when complaining to your customer service all that you get is "im sorry to hear that" i had to start disconnecting the battery to save it from being damaged sometimes i get a notification sometimes not. in 2024 i disconnected my car battery to do some work took you more that 2weeks to notify me that there is a problem when trying to cancel you want R1500 to cancel because i have to pay you for 3 years now that im trying to cancel because my 3 years of being ****med is over when sending a cancel request on your website your cancel request service just keeps giving me silent calls. just wants to **** you for as long as possible.

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Replies (2)
Tracker Connect
Tracker Connect's reply22 Apr 2025, 09:01
Official
 Good day Daniel Jansen van Vuuren 

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly.  Tracker Connect
Tracker Connect
Tracker Connect's reply22 Apr 2025, 10:13
Official
 Good day Daniel Jansen van Vuuren, We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.   We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time. Tracker Connect